Len Devanna offers over 24 years of digital innovation experience at Fortune 500 brands. He helps companies with all aspects of their digital ecosystem, including online strategy, engagement marketing, and social brand management.
The latest edition of ON Magazine is a must read for anyone who's interested in the evolution of the web. It takes a refreshing look back at the history of the Web, and contains fascinating perspectives from some of the biggest names in the biz.
Coincidentally, my love for the online world started exactly 20 years ago... A bit of a 'right place, right time' scenario. Of course, in 1990, there was no Web browser, per se. Usenet was all the rage and everything was completely text based.
Things got really interesting when NCSA Mosaic hit the stage. At the time, I was working in a call center helping employees at Data General solve their PC problems (and boy were PC problems easier back then).
I remember asking myself if we could put answers to commonly asked questions on this 'web thing' in the interest of self-service. Well, this little 'experiment' resulted in 30% call deflection during the first two weeks. I was hooked.
This edition of ON Magazine poses three interesting questions throughout. I thought it would be interesting to pose the questions to some of your favorite EMC bloggers and others to learn a bit more about them.
I'll kick things off, and then nominate our next victim errrr, blogger.