About Len

  • Len Devanna offers over 24 years of digital innovation experience at Fortune 500 brands. He helps companies with all aspects of their digital ecosystem, including online strategy, engagement marketing, and social brand management.


  • The opinions expressed here are my personal opinions. Content published here is not read or approved in advance by my employer and does not necessarily reflect the views and opinions of anyone other than myself.

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Hi Len,

Sorry to hear about your community site outage. Does your IT team host it on your own servers or is it hosted by your community platform vendor?

As a former community manager, I've worked in both scenarios -- I've found the hosted option more reliable in terms of uptime.

Hi Tom - Thanks for stopping by.

We're hosting internally... But may need to rethink that strategy.

Thanks for sharing the good, the bad and the ugly with us Len. We're working with Jive on a broad Clearspace launch right now. I'd love to get a deeper view of your thoughts about the platform, but even more, I'd like to hear more about how your community(s) has reacted to this downtime.

Will you please come back in a week or so, when the waters have calmed, and give us a read-out on how the community has recovered/suffered?

Stories like these make the potential impact of collaborative communities all the more real, even though the circustances may not be the best.

You don't miss it 'til it's gone, right?


Tim - Absolutely will do! The good news as of Wednesday morning, the community is thriving - conversations are flowing - and things seem to be returning to normal.

Having said that, the interruption clearly had an impact. Once it returned to service, there were some interesting discussions around the work that stopped due to the outage... Really helped give exposure to the massive ripple effects.

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