Confessions of an eBiz Junkie

Twitter as a Business Tool?

From past posts, you may know that we've been exploring different ways to leverage Twitter as a business Tool. We've set up Tweet accounts for EMCCorp, EMCWorld and a few others. We used Twitter as a tool to communicate with attendees at our recent EMC World event. As recently as this morning, I was discussing the validity of Twitter as a business tool with one of our senior executives.

I can certainly appreciate the complexities of introducing new tools, especially when adoption of said tool is quite high - perhaps beyond expectations. However, I've been experiencing more and more issues of late. Yes, I've been following the Twitter blog - and I know the team is working it. However, it's becoming increasingly difficult for me to tout Twitter as a relevant and legitimate tool while such issues continue to plague. I've seen the infamous 'over capacity' screen at least 5 times this morning.

Our EMC World experiment with Twitter was a good one. Twitter adoption among attendees wasn't as high as I would have expected, but there were enough to make the experiment interesting. We were fortunate not to experience any major issues during the week long event... But, if things had been as unstable as they seem to have been in recent days, I'd have considerable egg on face and would be backing away from my attempts to legitimize the tool in the enterprise.

The current state of the state may be fine for casual users... But really needs to tighten up if enterprise adoption is a desirable outcome for the team.

 

EMC World Begins

Today's the big day. Following a concert by the Goo Goo Dolls last night, EMC World kicks off in full swing this morning with an action packed agenda over the next few days. I'll be watching activities in real time via Twitter and following thoughts from employee and attendees alike via #EMCWorld @ Hashtags.org.

Some neat media is starting to surface. This one caught my eye and I thought you'd enjoy it. more to come over the course of the week. Of course, many more cool vids available over at the EMC Channel on YouTube.

EMC World and Twitter

Walking the halls here in Hopkinton, there's a buzz in the air... EMC World in next week. This years event will see a record crowd, with over 9,000 customers, partners, technologists, journalists and analysts assembling from across the globe.

With some late breaking conflicts, it looks like I will not be in attendance this go. Probably just as well as I'm not 100% sure the statute of limitations has expired from last year's incident.

What's most exciting to me is the focus on Social Media this time around. A year ago, SM was but a concept in the fortune 500 space. Yes, we had flavors of forums here and there - but most had yet to embrace it as a core part of their business strategy. That's changed - and demand is bubbling up all around - EMC World is no exception.

Twitter in the Enterprise

Me - "Hi. My name is Len and I have a problem.

The Crowd (in unison) - "Hi Len..."

I think I might be on the road to becoming a Twitterholic.

I have to admit, when I first signed up to Tweet, I saw it as a bit of a novelty. My first impression, and many early Tweets supported the thinking, was centered around point in time activity (I'm having eggs for breakfast or Man do I hate shiny things..." ). Not sure if I just didn't see it then or if the Twitter crowd has helped evolve the overall behavior of the community.

It's since become a critical part of my day-to-day activity. I use it to gather business intelligence, ask questions to a wide variety of subject matter experts and expand my overall network.

IMO, the opportunities afforded by Twitter to the enterprise are huge.