Imagine this scenario - I’m out to eat at a nice restaurant. The food is delicious. I see the chef passing by my table and compliment him on the wonderful work. He continues by me at a hurried pace without even making eye contact.
Or perhaps this - I go to the front desk of the hotel I’m staying at and advise them that the A/C in my room isn’t working and it’s 100 degrees. Without response, they continue shuffling through papers or some similar distraction.
These things just don’t happen in real life. So why do they happen in digital everyday?