EMC|ONE has become a hub for internal collaboration & communications. The community has leveraged it in ways that I'd have never imagined, and it's truly helping to drive proficiency with 2.0 tools and techniques across the global workforce.
Last week, we successfully upgraded to the latest version of our community platform. Not without it's bumps, the next gen platform offers some nifty bells and whistles that will undoubtedly be embraced by the community. For much more info, Jamie provides some play-by-play of the upgrade and shares the good and the bad from her POV.
Unfortunately, as I type this entry, I sit on a concall with our IT gang and our platform vendor dealing with a site outage. We've been down since 7AM EST (going on seven hours now) and do not have a definitive answer as to when it will be available again to the community.
I'll spare you the details... The technical cause of the outage is not relevant here... What is relevant is the impact that it's having on the community. Folks have come to rely very heavily on EMC|ONE to collaborate, to communicate - to work.
Six or so months ago, such an outage would have been irritating. Today, it's absolutely devastating. It impacts virtually *everyone*.
The biggest challenge following this event will be assuring the community that it's OK to come back... That their information is safe... Their conversations and comments still intact... That actions will be taken to avoid another outage... And that they indeed can rely on a healthy and stable community offering.
So, my advice for those who are still in the early phases of community development... Know that your community will likely become the equivalent of air to your organization. It will become so engrained in your daily lives that living without it will seem like an impossibility. Consider this early and often - and do whatever you can to mitigate the situation we're currently in.
The system outage itself will be dealt with... It's the damage to the confidence of the community that's a larger concern to me.