Thanks for the interest! The job below will be posted on EMC.com next week. I wanted to give folks in my network a heads up that it was coming. While admittedly biased, I think this is an amazing opportunity. Social is driving a fundamental transformation at EMC, and heres a chance for the right person to be a big part of it.

Interested or know someone who is? It will be up on EMC.com next week. Ill post the job id on my blog as soon as its up there.

 

Opportunity – EMC Sr Mgr Community Strategy

Description

Are you a creative, outgoing individual with a passion for the social web? Do you have experience conceptualizing, building and managing online communities, driving customer satisfaction and creating a great customer experience across a variety of audiences? Are you immersed in channels such as Twitter, Facebook, YouTube and LinkedIn?

EMC is seeking an experienced candidate to join the newly formed Social Media Engagement organization; a group tasked with fundamentally transforming the way EMC engages and communicates with our audience. 
As the Sr. Manager, Community Strategy, you will be responsible for defining and executing EMC's overall community roadmap. Qualified candidates will have a proven record of customer engagement across the social web, deep knowledge of online communities and social networks, experience managing and growing large B2B communities, great cross-team collaboration skills and a passion for engagement marketing. The successful candidate will lead EMC's internal and external community strategy, developing and maintaining relationships with employees, customers, partners and prospects to drive broad reach and a deeper connection to the EMC brand and products. 



 

 

Responsibilities:

      Manage EMC's primary community offerings, the EMC Community Network (external) and EMC|ONE (internal).

      Individual will be responsible for defining the overall community strategy, aligning with EMC's social strategy, and ultimately executing the vision.

      Create and sustain a model of enablement, ultimately providing the tools, skills and techniques necessary for EMC divisions, product lines and geographies to effectively connect with their audience via online communities.

      Maintains a set of community best practices to help ensure vibrant conversations, a consistent tone of voice, and an intuitive experience across the ecosystem. 


      Constantly monitors community activity across the EMC portfolio of offerings, ensuring consistent, vibrant and engaging representation from strategic areas of our business.

      Monitors for and reacts to hot issues or opportunities within the community, and serves as a connector to business stakeholders as appropriate.

      Applies creative thinking and voice of the customer to identify opportunities to enhance the community offering, keeping EMC well poised as a leader in this space.

      Serves as an agent-of-change, identifying opportunities to leverage community as part of more traditional communications or tactics (products launches, press releases, etc).

      Manage a centralized team of community practitioners, ultimately tasked with helping to define, enable and support community activity from across EMC.

      Partners with supporting organizations such as IT to drive continuous improvements in the EMC community experience.

Skills

      Must be socially active and comfortable engaging in online conversations with brand advocates and detractors.

      Bachelors degree (BS or BA) in a related field (e.g., Marketing, Customer Service, Operations, etc.) with 8 – 10 years business experience.

      Prior experience with community strategy / management and social media campaigns (online communities, web forums, social networks, etc.)

      Strong knowledge and understanding of social media and online community sites and tools, and how they can best be leveraged.

      Ability to work cross functionally.

      Comfort dealing with ambiguity and influencing without authority.

      Outstanding communication skills, with the ability to communicate equally effectively to customers and executives.

      Creative, diplomatic, cool under pressure and good interpersonal skills.

      Strong project management and organizational skills.